Frequently Ask Questions

Did we answer Your question

Customer Service

www.dhobiaya.pk

Scheduling your pick up is merely a few clicks away on our Website/App. For bookings through website, you put in your contact details with pick-up and delivery slots and pick up boy will be there in time. For bookings through app, just visit play store and search “dhobiaya.pk” to download Android App. In case pick-up gets delayed due to unforeseen circumstances, our team will update you before-hand.



If you happen to have missed your pickup/delivery, you can simply reschedule it by calling at our call center number and we will reschedule it.



We take 72 Hours for laundry and 96 hours for dry cleaning. But in case of an emergency, we can make special arrangements.



You can always call at our call center number or write us at dhobiaya.pk@gmail.com We will be more than happy to hear from you.



The safety of personal items is in our hearts. Our riders understand this and our quality controls managers are hand picked selected professionals. If your personal items need to be washed a certain way, don’t worry - we’ll ask you for any special requests when we collect them.



From your doorsteps, your clothes land directly to a top notch Laundromat, where they are scrutinized by our quality control manager and sacked in lots with only your clothes. We have state of the art machines which wash and dry your clothes. We then either do folding or steam pressing as per instruction given by you during pickup.



Our Minimum order value is Rs 250.



Our pick up riders have laundry bags and you just need to tell our rider suitably about the segregation and our pick up rider will put your clothes in suitable bags.



Not Much!!. If our laundry specialist discovers that it would not be sensible to wash a certain textile, we will contact you and agree on how to continue.



Be it a cold wash or a antiseptic wash or adding of fabric conditioner, we have this all covered for you. You can also mention about any adamant stain and we can arrange special treatment for them. You just need to mention it to our pick up rider and he will write it down in the special instruction column in pick up receipt. You can also mention it on our app while placing your order in comments section.



Some dark coloured clothes have this tendency to bleed out color and white garments are most susceptible to adhering to this bled color. So we suggest not to give expensive white clothes in the lot for laundry. Dry cleaning expensive clothes is always a better and safe option.



We accept cash from our customers to be given to our delivery boy once you have received your clothes. We provide our riders with sufficient amount of change so you need to worry about ‘khulle paise’.



Any discounts/Offers is aptly displaced on the website or App. Also, keep checking your inbox regularly for exciting offers.